Very good attention.

Two Hail Dents Were Easy To See But Were Not Dirty Repaired. The Truck Was Not Washed Before Being Picked Up After Body Repairs. Dirty Shoe Prints All Over The Driver's Side Floor Board.

Sam Chernock was amazing in providing detail information regarding tires and prices. He really helped coordinate my vehicle getting to the shop back and forth which helps me out with my busy lifestyle. I will definitely be going back if I need any services down the road. Great Job!!!

I would strongly encourage anyone considering purchasing a used vehicle from this dealership, especially young buyers or anyone purchasing a vehicle sight unseen, to proceed with caution. My son purchased a Mazda with fewer than 10,000 miles, sight unseen, and was disappointed to discover a strong, unpleasant odor inside the vehicle that had not been disclosed beforehand. Additionally, the dealership did not provide him with the signed title at the time of purchase. These experiences were extremely disappointing and left us questioning the dealership’s transparency and professionalism. Buyers deserve honest communication, full disclosure of a vehicle’s condition, and proper ... Read More

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Google - Oct 25, 2026

I would strongly encourage anyone considering purchasing a used vehicle from this dealership, especially young buyers or anyone purchasing a vehicle sight unseen, to proceed with caution. My son purchased a Mazda with fewer than 10,000 miles, sight unseen, and was disappointed to discover a strong, unpleasant odor inside the vehicle that had not been disclosed beforehand. Additionally, the dealership did not provide him with the signed title at the time of purchase. These experiences were extremely disappointing and left us questioning the dealership’s transparency and professionalism. Buyers deserve honest communication, full disclosure of a vehicle’s condition, and proper documentation when making such a significant purchase. It is unfortunate that some dealerships appear willing to take advantage of buyers who may be less experienced with the car-buying process. I hope others will take this experience into consideration, ask plenty of questions, and ensure everything is properly disclosed and documented before purchasing a vehicle from this dealership.

I have had two visits to this dealership with two different vehicles in the last few weeks and the service each time has been excellent!

I recently purchased a used vehicle and had a wonderful experience. Dulce Cuevas was great to work with. She was very knowledgeable and friendly to work with. The whole process went smoothly. Highly recommend.

Will never bring my vehicles back to service department. This is the 2nd time I’ve been uncharged after receiving a quote and approving maintenance on my vehicle. $465 for an oil change and tire rotation. Brought the vehicle in to see if what had already been determined to be the problem was covered under existing warranty. It was not. Which is fine.. but I was charged $185 to diagnose. Originally they found “issues” totaling over $4K. Last time, the service tech said the DEF was filled. It was not. It had not moved from when I brought it in. When I ... Read More

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Google - Oct 16, 2026

Will never bring my vehicles back to service department. This is the 2nd time I’ve been uncharged after receiving a quote and approving maintenance on my vehicle. $465 for an oil change and tire rotation. Brought the vehicle in to see if what had already been determined to be the problem was covered under existing warranty. It was not. Which is fine.. but I was charged $185 to diagnose. Originally they found “issues” totaling over $4K. Last time, the service tech said the DEF was filled. It was not. It had not moved from when I brought it in. When I called they said it’s probably just an inaccurate gauge reading. But I was never refunded and the gauge clearly is correct as it’s been every time I manually fill it. I will take my vehicle to Omaha before ever taking it to Knoepfler again. Lack of integrity and trying to overcharge/upcharge to squeeze any last penny they can.

Only did 1 side of the work? What about the other Side. Making Noise???

I had a very disappointing experience at this dealership. The customer service from the finance manager Tyler was very poor and the overall experience left a lot to be desired. I expected honesty, professionalism and respect as a customer but unfortunately this is not what I received. Buying a vehicle should be a straightforward and positive experience but this left me dissatisfied. I drove over three hours to a vehicle that smelled terribly of smoke. I would have appreciated this being disclosed prior to the trip. I would encourage anyone making a decision on a vehicle here to do their ... Read More

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Google - Oct 15, 2026

I had a very disappointing experience at this dealership. The customer service from the finance manager Tyler was very poor and the overall experience left a lot to be desired. I expected honesty, professionalism and respect as a customer but unfortunately this is not what I received. Buying a vehicle should be a straightforward and positive experience but this left me dissatisfied. I drove over three hours to a vehicle that smelled terribly of smoke. I would have appreciated this being disclosed prior to the trip. I would encourage anyone making a decision on a vehicle here to do their research, ask questions and make sure everything is clearly explained before committing to a purchase. Based on my experience, I would not recommend this dealership.

We recently got my daughter her first car from here and Jeryll made it possible from finding the best car , walking us through about car features. He is nice , honest no pressure buying from him I would recommend y’all first time buyers or not check out Jeryll Campbell at Knoepler. Oh and yes their finance guy Michael is very nice man, understanding and will go beyond to help out . 6 stars for these guys

I had the best experience! Jerill and Michael were amazing—very helpful, friendly, and they’ll definitely make sure you’re satisfied. They made the whole experience great and I couldn’t be happier with the service. Loved it there and I would definitely recommend.

I always get great service with vehicles

Friendly and welcoming environment. ZERO pressure to make a purchase. Provided clear answers. Even after the sale we returned with other questions and some follow up things. Again, we received the same kindness and 1:1 attention.

Kara and Mike were great to deal with. Made the process simple and quick, with us coming from out of town. Vehicle was exactly how they described it. Would recommend shopping here for your new or used vehicle.

friendly timely experienced

Everyone acted in a professional manner. Any questions were answered fully.

Mike was very helpful

I brought my tahoe to them a couple years ago and they did great getting my seat module replaced. It took about 5 hours because the gm server kept crashing. Once I got it home I realized the foot pedals still didnt work, but not a big deal. This time, I'm severely disappointed. A few weeks ago I brought it back in for a few problems. The driver window, sunroof, and AC. the AC works great now, and the window rolls down again. I chose not to fix the sunroof because it was going to be very expensive. When they ... Read More

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Google - Aug 21, 2026

I brought my tahoe to them a couple years ago and they did great getting my seat module replaced. It took about 5 hours because the gm server kept crashing. Once I got it home I realized the foot pedals still didnt work, but not a big deal. This time, I'm severely disappointed. A few weeks ago I brought it back in for a few problems. The driver window, sunroof, and AC. the AC works great now, and the window rolls down again. I chose not to fix the sunroof because it was going to be very expensive. When they were taking the door apart to fix the window switch, they called me and told me the mechanic was having some trouble because there was super glue holding stuff together in and on the door panel itself. Well, I got the call it was done so I paid on the phone so we could pick it up that night. The panel the switch is on isn't level with the arm rest, so that will probably end up getting water and dust in it and cause future problems. The door handle is loose so when we close the door we have to grab up by the window now. The plastic piece that is up by the window was in the door cubby when we picked it up. There's some sticky epoxy or something in there, but it won't hold that plastic piece on. They didnt call back to suggest we replace the whole inner door panel or ask to just super glue it all back together like it was before. And they didnt even plug it back in to get the foot pedals working, even though that was paid for 2 years ago and he said they would get it done. I don't understand how they missed the mark so bad this time around when they took great care of us before and got the problem fixed quickly, but I'm really not happy with how my vehicle was returned to me.

Tanya Bramblett and Michael Klatt were exceptional to work with. It was refreshing to purchase a vehicle from people that were real and genuine versus just trying to make the deal happen.

Nick was very friendly. Got me in on short notice. Thumbs up to the body shop!

This is the second time I've had my truck repaired here. The service and craftsmanship are top level. Nick, the collision center manager is a pro. He got me through the process quickly and my truck was fixed quickly. The quality of the repair is fantastic. My truck looks better than ever.

Dolce was so nice and professional. I was very happy dealing with her. In fact, everyone there was very nice.

Great people at this dealership, they've earned all my business.

I had a great experience at Knoepfler with buying a new vehicle. Misgina Saeru was very helpful and not pushy at all. He gave me the information I needed and let me think about my decision on my time without being pushy. I would recommend people to go there if they are looking to buy a vehicle.

Dulce Cuevas was absolutely amazing. Went in not expecting to buy anything, she was definitely the reason we changed our minds and decided to buy a car. She had our best interests in mind and was extremely professional. For anyone looking to buy a car Knoepfler Chevrolet is the place, and Dulce is your person!

Excellent repair work. Work completed in a timely matter. Friendly atmosphere from people who care about their customers.

Dealer trade for Mauer chevrolet. Picked up 2026 silverado. They really ride nice.

The dealership had great follow up after test driving a new Trailblazer. They contacted me each day to check in. We ultimately purchased the vehicle and the team was a great help throughout the process.

My experience that I had with Marty and Tyler was awesome! If you are looking to purchase a vehicle and not feel pressured into buying anything go see them….. they were very informative and went above and beyond to make my first visit to Knoepfler a memorable one! Thanks guys you nailed it!

Used 2020 Honda Pilot from Knep and took it there for a rather major issue with the front end. I noticed that there were Honda previous employees working there. So I'll keep going back to them. They quoted me a timing belt replacement or upgrade. They were quite lower than the Honda dealer. I used to take my delivery trucks there from the 80s into the 90s.

Quinten took great care of my car. He fixed the problem that was going to take a few days. He provided an incredible loaner while my vehicle was being serviced. Thank you Quinten! Carie

Tom and his team are the best. I live in Omaha but travel the 100 miles for my vehicle care.

Recently purchased a 2026 Chevrolet Equinox AWD EV from Knoepfler and it's been a wonderful vehicle thus far. The process was easy and unpressured. Knoepfler has invested a lot into the Sioux City community and its people over the years which is something my family appreciates.

From our purchase process to our service appointments, everyone has been great to deal with. Top notch group of people throughout the entire dealership!

Same great service and quality of work

My experience with Knoepfler started a week ago. My previous vehicle (we were already in the market for a bigger vehicle) had thrown a fit, and we brought it into the service department. Sam C was my service advisor, and let me tell you, he assured me I would be taken care of. I already knew and trusted his word, so I had no doubt that I was in good hands. I had an extended warranty on my previous vehicle and Sam took care of submitting a claim and taking care of everything with it. Ultimately, he took care of ... Read More

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Google - Mar 28, 2026

My experience with Knoepfler started a week ago. My previous vehicle (we were already in the market for a bigger vehicle) had thrown a fit, and we brought it into the service department. Sam C was my service advisor, and let me tell you, he assured me I would be taken care of. I already knew and trusted his word, so I had no doubt that I was in good hands. I had an extended warranty on my previous vehicle and Sam took care of submitting a claim and taking care of everything with it. Ultimately, he took care of literally EVERYTHING. He is incredibly kind, very communicative, and extremely thorough. 100% earned my business. The selection of used vehicles that we wanted was there. We only had a few absolute must haves. Sam took all of them and connected us with Mike VanWaart. I had selected 3 vehicles. We went in this morning to start looking at them, not expecting to walk away with a vehicle. Mike had the car pulled up and ready to go. I loved that he wasn't pushy. He made us comfortable and listened to our concerns about what we did/didn't want in a vehicle, showed us all of the bells & whistles on my now new to me vehicle and was thorough about answers with all of the questions I had. Overall a 10/10 experience & I would highly recommend this place to anyone who is in the market for a new or used vehicle. If you EVER need to visit the service department, please ask for Sam. You will NOT be disappointed.

Impala is running perfect!

Tom got my truck right in. Everything was repaired as requested. The job was completed on time. I couldn't be happier with the service I recieved . Thank you for everything

I had a great experience at Knoepfler Chevrolet! I told the salesperson, Karla, I wanted a quick and efficient process, and that's exactly how it went. Everything was smooth and straightforward. Their team was friendly, and the atmosphere was welcoming. Highly recommend if you want a hassle-free experience!

Excellent service as always! Thanks again Tom Murphy!!

I will absolutely never be bringing my car back here. A few weeks ago I brought my car in to have the oil changed and brake pads replaced. I ended up adding on new spark plugs and a new battery. They called me after a few hours to let me know it was done BUT when they started it, there was a knocking sound and they had no idea why. It took about 3 days to hear back that "something must have fallen into a piston when we changed the spark plugs but don't worry we're gonna take ... Read More

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Google - Mar 10, 2026

I will absolutely never be bringing my car back here. A few weeks ago I brought my car in to have the oil changed and brake pads replaced. I ended up adding on new spark plugs and a new battery. They called me after a few hours to let me know it was done BUT when they started it, there was a knocking sound and they had no idea why. It took about 3 days to hear back that "something must have fallen into a piston when we changed the spark plugs but don't worry we're gonna take care of that for you" Firstly, don't act like youre doing me a favor by fixing YOUR mistake. Then it took an additional 4 days for them to fix it. So I was without a car for a full 7 days when it should have been 1 day. But im a reasonable person and I understand we're human and mistakes happen so I didnt make a fuss. Now fast forward a week later my car is all of a sudden throwing warnings about the stabilitrak and engine power and im losing control of my pedals. I took it to a different, more trustworthy mechanic who told me it looks like someone shoved their foot way up behind the pedals and ripped the wiring out. Im the only person that has driven my car other than Knoepfler and I definitely didn't rip out the wires. To make matters worse, I was driving my toddler and newborn around when I lost control of my pedals due to their negligence.

Fast and friendly. No run around. I would recommend talking with these fine folks.😊

Hi! I’m from Kansas City, and I bought a pickup truck in Sioux City that unfortunately turned out to have multiple mechanical issues. So I reached out to Knoephler for help. They were very understanding, prioritized the repairs, and fixed the truck promptly so I could get home safely. Special thanks to Felicia and Tom for their exceptional work and outstanding customer service.

It was a great experience dealing with Marty

Sam was helpful and kind. I appreciate how prompt the service is

Yesterday I had an oil change done, nothing more requested. While having that done, the service advisor Quinton comes out and shows me the air filter and cabin air filter, saying they both need attention, one would be about $70 and the other about $80. I said I’ll replace them, because I’m not gonna be upsold at a dealer’s markup, I can buy them for less than half that at any auto parts store. He “warns” me that if they put my old cabin filter that had some leaves sitting on top back in, “they might get sucked into ... Read More

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Google - Feb 18, 2026

Yesterday I had an oil change done, nothing more requested. While having that done, the service advisor Quinton comes out and shows me the air filter and cabin air filter, saying they both need attention, one would be about $70 and the other about $80. I said I’ll replace them, because I’m not gonna be upsold at a dealer’s markup, I can buy them for less than half that at any auto parts store. He “warns” me that if they put my old cabin filter that had some leaves sitting on top back in, “they might get sucked into the blower motor”. I told him I wasn’t paying for a new one, told him to shake out the leaves and put it back in. “Well I’m just letting you know they might get in there”. Mind you, I did not request any other inspections or anything, so they took it upon themselves to take my glove box out to get to that filter in the first place. I go to leave and the blower motor was so loud it drowned out my radio at 75% volume. I had somewhere else to run and came back 20 minutes later, and asked what happened to it. I was met with “well I told you that could happen”. So, I’m supposed to just pay over 100% markup on a filter because you showed me it’s dirty? Filters work only one way, they suck dirt into it and clean air comes through the other side, if replacing it blew that debris into the blower motor, then it got put back in backwards forcing the dirt out of the filter, or they made sure the dirt got knocked in there when replacing it. I told him I wasn’t leaving until it was cleaned out, to which his response was “well that’s fine but we have to bill you for that”. I told him I wasn’t paying anything and wasn’t leaving until they cleaned it out, because it didn’t make a single noise when I pulled in, “well I’ll have to get approval for that” and I told him I’d wait for him to get that. After 5 minutes they had it cleaned out and I left. When I asked what they would’ve charged me to clean it out if I was an idiot and just paid for it he said “well I’d have to check but probably about $65”. So quick math means their labor rate is about $780/hour for using nothing more than a screw driver and a shop vac. The only reason I go to a dealership is I have GM rewards that I can only use at a GM dealership. My truck is paid off and has low miles, I have no desire to use the rewards for a different vehicle. I told them I’ll never be back, Billion or another dealership will get my business until my rewards are used up. I’ll wait for Knoepfler’s politically worded reply about how they care so deeply about their customers. I am not someone who has sucker written on their forehead, so I can only imagine how customers get treated that just go along with whatever they say.

I am beyond frustrated and honestly exhausted dealing with Knoepfler Chevrolet . I’ve brought my car here about 5 times and spent over $5,000 trying to fix one issue after another. Every time I trust their recommendations, pay the diagnostic fees, and replace what they tell me to something else goes wrong within days. Last year, I came back four separate times for a check engine light and replaced everything they said was needed. Recently, I had my brakes and rotors done. Two days later, I found out my transmission was leaking. I paid again to fix that. Now my car is ... Read More

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Google - Feb 14, 2026

I am beyond frustrated and honestly exhausted dealing with Knoepfler Chevrolet . I’ve brought my car here about 5 times and spent over $5,000 trying to fix one issue after another. Every time I trust their recommendations, pay the diagnostic fees, and replace what they tell me to something else goes wrong within days. Last year, I came back four separate times for a check engine light and replaced everything they said was needed. Recently, I had my brakes and rotors done. Two days later, I found out my transmission was leaking. I paid again to fix that. Now my car is shaking and making a loud grinding noise problems that were not there before. It feels like I can’t catch a break. I work hard for my money, and instead of peace of mind, I keep getting new problems and more expenses. I just want my car fixed properly without being sent back over and over again. This has been draining financially and mentally. I truly hope they take responsibility and do the right thing. make sure to avoid this place at any cost they will screw you over and take your money

Knoepfler always makes it easy for the customer. Appointment? Easy. Drop off? Easy. Updates? Easily received by text. Pick up? Easy. Anywhere else for repairs and service? Not so easy and never as courteous. Because we travel a lot, I know the difference from experience elsewhere. Wish I could take Knoepfler with me everywhere!

Sadly, my car has been at the dealership longer then its been at my house this year, and I'm sending it back a third time.

I was walking around their lot looking at cars and not one sales person came out to ask if I needed anything I even went inside and still didn’t get any help I would give negative stars if I could. I would recommend that anyone looking to buy a car take your business somewhere else!

Well the repairs look great ty. But there was a problem I didn't like that's going to cost me 300.00 to 400.00 outta my pocket check engine light wasn't on before repairs got my car back it was on so I went into the office and was told if I had to prove it wasn't on before well I dont know how u buy cars sir but I buy cars that are in fantastic shape im not going to spent almost 17,000 on car that has a check engine light on so with that I leave it for your ... Read More

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Google - Sep 25, 2025

Well the repairs look great ty. But there was a problem I didn't like that's going to cost me 300.00 to 400.00 outta my pocket check engine light wasn't on before repairs got my car back it was on so I went into the office and was told if I had to prove it wasn't on before well I dont know how u buy cars sir but I buy cars that are in fantastic shape im not going to spent almost 17,000 on car that has a check engine light on so with that I leave it for your choice. Oh my car got rear ended that's why it went in for repairs my car is 2022 bought it a year and half ago damn near mint condition. Then what you gonna do about if my satisfaction gets puts first nothing obviously have a great day

Brought my vehicle in for an engine light for an oil pressure issue. Was charged $700 for the issue "not" to be fixed. When I brought It back in because the light was still on. They told me they would try a different part, but would charge me an extra $2,100 on top of what I already paid. They seem to charge for the attempt not the solution.

I am very disappointed in the service I received this visit!! I dropped my truck off with a check engine light on and an oil change. Dustin was not happy because I had to drop off the truck early do the scheduling conflict with my job. I dropped the truck off on 2/18/25, I didn't get a phone call until late afternoon 2/25/25. Dustin stated the truck was done, the oil change was completed and the check engine light was for low voltage so they charged the battery, if I had gotten a phone call I would have had them replace ... Read More

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Google - Feb 27, 2025

I am very disappointed in the service I received this visit!! I dropped my truck off with a check engine light on and an oil change. Dustin was not happy because I had to drop off the truck early do the scheduling conflict with my job. I dropped the truck off on 2/18/25, I didn't get a phone call until late afternoon 2/25/25. Dustin stated the truck was done, the oil change was completed and the check engine light was for low voltage so they charged the battery, if I had gotten a phone call I would have had them replace the battery. When I picked up the truck the next day I found that for some reason the passenger seat of my truck was liad down and pulled back as far as it could go like someonewas sleepingin it, I don't see any reason anyone would be in the passenger seat of my truck!! I was reading the paperwork and noticed a caution symbol saying my rear brakes need attention, I was not informed about this and would have had them serviced as well. I bought the truck from Knoepfler and have all of my service work completed there, when Dustin has recommendations of extra services I have always said yes. Now I don't think I'll be back with either of our vehicles.

I dropped my truck off to have an oil change, tire rotation, alignment, and checked out at the body shop. Arriving today only an oil change was done and a tire rotation. I now have a check engine light on that was not there when it was dropped off. They also had some recall items that were not done. To get in my truck I had to shut the mirror and get in the passenger side. My family and my self have bought dozens of vehicles from here and won’t be back.

Does not honor appointment times. Does not take ownership for issues they introduced, or for incorrect diagnosis of the problem. Only recourse offered by management was to go into credit card debt by signing up for a card to pay for the overquoted repair cost.

Poor service

I recently purchased a vehicle and discovered an issue with it that wasn’t disclosed. When trying to resolve it I was met with an unbelievably rude management team. I would not recommend doing business with this dealership

If I could give no stars I would. Took my girlfriends 2015 Camero there for warranty work not getting oil pressure they had her car for over 2 months just to tell her they weren’t going to work on it and on top of that charged $455 because of their “diagnostics” so to recap they charged a crazy amount of money to not work on it save your time and your money and avoid these guys unless you like throwing your money away

My mother got talked into getting more things done that cost an extra $70 that was completely unnecessary. It’s sad that such a big business would take advantage of women like that and to add to that they said she needed new wiper blades cause they are bad and smearing which they are not I just changed those the week prior and she told them that and Knoepfler said oh sorry will take that off the list of things that are supposedly wrong And while she was in there she was sitting next to an older gentleman that said they ... Read More

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Google - Mar 29, 2024

My mother got talked into getting more things done that cost an extra $70 that was completely unnecessary. It’s sad that such a big business would take advantage of women like that and to add to that they said she needed new wiper blades cause they are bad and smearing which they are not I just changed those the week prior and she told them that and Knoepfler said oh sorry will take that off the list of things that are supposedly wrong And while she was in there she was sitting next to an older gentleman that said they were charging him $1,000 to replace the blinker light in the mirror and that if he doesn’t he will be stranded on the side of the road cause his car won’t run. So he got screwed to

Gm was horrible! What he gave us for our trade in was a joke! He never greeted us or talked to us or thanked us! The sales lady was not sociable at all and at the end never delivered the car! Just gave us the keys and locked the door behind us!the only saving grace was the Irish guy that came in and helped every so often and our finance guy!!! Thank goodness for word of mouth cause I’m telling everyone how bad it was doing business with you and I will not be doing business with you ... Read More

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Google - Mar 21, 2024

Gm was horrible! What he gave us for our trade in was a joke! He never greeted us or talked to us or thanked us! The sales lady was not sociable at all and at the end never delivered the car! Just gave us the keys and locked the door behind us!the only saving grace was the Irish guy that came in and helped every so often and our finance guy!!! Thank goodness for word of mouth cause I’m telling everyone how bad it was doing business with you and I will not be doing business with you again!

Employees are nice and very helpful. But, I was told my vehicle couldn't be started until payment confirmation thru third party was confirmed and although it took hours the third party informed dealership they would not pay and instead of making me aware so I could come get vehicle to take elsewhere and do myself I was informed my vehicle had already had the service and I had to pay out of pocket. When I was told confirmation was needed first then the service would be done which was not accurate. The service should not have been completed and ... Read More

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Google - Mar 20, 2024

Employees are nice and very helpful. But, I was told my vehicle couldn't be started until payment confirmation thru third party was confirmed and although it took hours the third party informed dealership they would not pay and instead of making me aware so I could come get vehicle to take elsewhere and do myself I was informed my vehicle had already had the service and I had to pay out of pocket. When I was told confirmation was needed first then the service would be done which was not accurate. The service should not have been completed and I should not have had to pay. I'm not happy about this. I will not be taking my vehicle back nor will I be recommending this dealership.

It was horrible! I had a 9:30am oil change appointment and I left at 11:40am. There is absolutely no reason why it took over 2 hours to change my oil. No one said a word to me about why it was taking so long. I was considerate enough to be 5 minutes early but there was no consideration for my time to sit for over 2 hours. That’s completely unacceptable! I’m definitely considering going somewhere else if I can’t be treated with a little consideration.

Nice people; however, I have waited for half a month >>> Update - It will be 6 weeks this next Monday << for them to complete a single repair on just half a parking brake line. I was given a quote that is about $100 higher than Woodhouse. Current score 1 out of 10 [People have been nice, but I've waisted far too much of my time for a repair that should've taken an hour or two]

Jerrill and the staff at Knoepfler were amazing! The purchase process was painless and by far the fastest process I’ve had. They didn’t push the extra warranty and coverages which is most appreciated!

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My truck was there a month. Not once did they communicate with us. We had to call them everytime and we told them to call with a quote before doing work, nope. Also, they fixed something that wasn't even the problem and charged me a month later and now they say I need to rebuild my whipple and asked if WE wanted to call whipple are you kidding! We don't know anything about it that is why we hired you and had to pay again for a service with nothing fixed!

$150 to get an estimate on fixing a trunk latch is ridiculous, especially when the car was already there for a recall repair. As far as I know, it's the only place in town I can get a new ignition key, but after that I won't be doing business here again.

I bought a 2015 Chevy truck, less than a year later transmission went out completely. Cost 5,000.00 to have it rebuilt, this is the only vehicle I have ever bought here and is definitely the last. Not to mention overpaid for the truck. Stay away from this dealership. Final bill on transmission was 5,600.00.

Very unsatisfactory experience with the service department and over all customer service. Multiple calls and messages left before getting a response back while my vehicle was at their shop for almost 2 weeks and an email to the owner with no response. Our car was diagnosed at another dealer needing a new transfer case. We informed them of this. If their diagnosis came to the same conclusion we wanted them to preform the job as they quoted a better price and quicker job. When I dropped the vehicle off I told their employee what the diagnosis was, but again, “I wanted ... Read More

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Google - Jul 27, 2023

Very unsatisfactory experience with the service department and over all customer service. Multiple calls and messages left before getting a response back while my vehicle was at their shop for almost 2 weeks and an email to the owner with no response. Our car was diagnosed at another dealer needing a new transfer case. We informed them of this. If their diagnosis came to the same conclusion we wanted them to preform the job as they quoted a better price and quicker job. When I dropped the vehicle off I told their employee what the diagnosis was, but again, “I wanted a 2nd opinion” he asked me the issues I was having and for my phone number. Said I would be called the next day by Catlin. I never received a call from Catlin. I proceeded to call multiple days leaving messages and finally heard back from him on July 15th where he says they’ve ordered the transfer case and it will be in the next week. I assume the diagnostic has been done and they confirmed the issue. On the 18th we picked up the vehicle. I paid $2091 and my receipt says it has been fixed, driven and the noise and vibration is no longer present. As I pull out of the parking lot I realize it’s doing the exact same thing. It has not been fixed. I come back and Catlin drives with my husband and sees that it has the same obvious vibration and issues at acceleration from when I brought it in on 7/10. He says he believes he knows what the issue is. It’s not the transfer case but “something else”. I ask about the $2100 I just payed and he said he would need to talk with his manager. The next day he confirms it’s transmission fluids. The car is fixed and we are charged again, now for $327. I ask about some kind of refund of our $2100 as they did not preform the 2nd opinion/diagnostic like I had asked. Doing $2000+ of work that wasn’t needed. He said to talk with his manager. After multiple attempts to get a hold of him we finally speak and he informs me that “while this issue is the only thing you’re dealing with, I have a lot of work I’m doing today and your not the only issue I’m handling” which is where I informed him I’m quite busy myself as I own and run my own business and have 3 small children. What I didn’t mention to him was that I was quite literally speaking with him outside of the hospice meeting our family was having for my dying father. To say his attitude and words came across as bad customer service would be putting it mildly. When I questioned Rod the manager why my transfer case receipt saying it had been driven and the issue was no longer, how was that possible when I felt the issue pulling out of their parking lot. He admitted it may not have been test driven after the fact. He wasn’t willing to resolve the issue during that call, but called me back later while I was in the hospice meeting and left a message that he was willing to “lose his profit” and refund us $450. After paying $2,418.18 for a $327.14 issue, I do not feel like that is a fair and reasonable solution. Our transfer case did not need to be replaced. I had hoped it was a transmission fluid issue as google had told me before bringing it in that that was a common Cadillac issue and ranged from $300-500. Their excuse that we told them it was a transfer case issue so that’s what they did is incorrect. Yes it had that diagnosed and we were willing to have that fixed if it truly was that. But I asked for a 2nd opinion/diagnostic from them and they failed to do that.

I took my pick up for some issues with my transmission and keep saying there is nothing wrong with it

Awful! Don’t ever buy a pre owed car from here ! I’ve had my car for 8 months and to the shop 3 times spending over $1000 dollars in repairs . This car only has 50,000 miles . The first time I took it In (2 months of having the car)was for an oil leak they couldn’t find . Fast forward 6 months I need a new engine . They will do nothing to help me out when they sold me a car that obviously had oil issues . What a joke . I will take my car elsewhere for repair . They will get no more money from me

1. I got quoted $800 for spark plugs and wires. That's $100 per plug/wire. That's ridiculous. 2. I also got quoted $600 for rear brakes. Also ridiculous. 3. They supposedly fixed my windshield wiper fluid dispenser, but it continues to not function. Due to the above stated, I will never return to this service department, and will take my business elsewhere. I will also tell anyone who cares to know about my experience, and might share my experience on Google, although I haven't decided yet.

Horrible always! Every time I bring my car in they never can find the problem or fix it. Dropped my car off on Monday-told then they could keep it till Friday Thursday called cause I haven’t heard anything. Nothing done on my car!!

I went there to get my oil changed and they come back out and tell me I need front brakes and rotors and it's going to cost me $440. Didn't have the money for that so I went and bought the parts myself and was having a friend who is a mechanic do it for me and come to find out it didn't even need it. My brakes and rotors were just fine.

Got charged 300 dollars for absolutely nothing accomplished. It's a joke

We took our 16 year old son’s GMC Canyon truck in for an oil change to find out it apparently needed $4,000 in repairs. Your mechanics claim he hit something very hard and fast, over 30 mph causing front end/tire issues making it unsafe to drive. The lying mechanics assumed we would hand over the money for repairs and make life horrible for our innocent 16 year old who in fact DID NOT hit anything. The truck has since been fixed by another reputable company in Sioux City for $900!!! Let me say that again NINE HUNDRED DOLLARS. The knowledgeable mechanics where we ... Read More

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Google - Jan 1, 2022

We took our 16 year old son’s GMC Canyon truck in for an oil change to find out it apparently needed $4,000 in repairs. Your mechanics claim he hit something very hard and fast, over 30 mph causing front end/tire issues making it unsafe to drive. The lying mechanics assumed we would hand over the money for repairs and make life horrible for our innocent 16 year old who in fact DID NOT hit anything. The truck has since been fixed by another reputable company in Sioux City for $900!!! Let me say that again NINE HUNDRED DOLLARS. The knowledgeable mechanics where we were treated fairly informed us this indeed was NORMAL WEAR and TEAR. NOTHING was ever hit!! You should be ashamed Knoepfler for treating your Siouxland community patrons like this. I will NEVER recommend your dealership for service, repairs or vehicle purchase EVER. In fact I will be sure to make it known what kind of business your running. I also forgot to mention you did scam us in July of 2021 and took $6,000 of our money for repairs. Because we were innocent enough to believe you and we didn’t get a second option and paid it!! The work was on my GMC Yukon XL as well as the same GMC Canyon. Never again will we trust your business.

Had some warranty work done on my Silverado and have zero complaints with that. My frustration lies in picking up my vehicle and seeing all of the clips are broken away from where my arm rest is on the door panel. Not the condition in which l delivered the vehicle. I spoke with Jay, who was very courteous and helpful, and waited for them to look things over. A different, older man came to tell me that they are not covering the repair due to the fact that this has happened over time. I tried to show the fresh breaks ... Read More

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Google - Oct 28, 2021

Had some warranty work done on my Silverado and have zero complaints with that. My frustration lies in picking up my vehicle and seeing all of the clips are broken away from where my arm rest is on the door panel. Not the condition in which l delivered the vehicle. I spoke with Jay, who was very courteous and helpful, and waited for them to look things over. A different, older man came to tell me that they are not covering the repair due to the fact that this has happened over time. I tried to show the fresh breaks in the plastic to prove it was a recent incident, only to be talked down to the entire time. The man had made his mind up and that was that. Horrible customer service on that particular mans part. Zero accountability for them breaking my door panel and I’m ashamed to say that I dealt with the individual.

Took my car in to get an oil change, a diagnosis and estimate, I also asked for an estimate on how much my windshield would cost (there is a big crack across 2/3 of it). I get my car back, everything is good except the crack is now much MUCH bigger, is in my line of sight, covering 4/5 of the windshield AND no estimate for it. Don’t plan on returning especially if the mechanics are going to carelessly drop and or maneuver my car to damage it more. Also should mention the crack hasn’t increased or gotten bigger since ... Read More

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Google - Jul 29, 2021

Took my car in to get an oil change, a diagnosis and estimate, I also asked for an estimate on how much my windshield would cost (there is a big crack across 2/3 of it). I get my car back, everything is good except the crack is now much MUCH bigger, is in my line of sight, covering 4/5 of the windshield AND no estimate for it. Don’t plan on returning especially if the mechanics are going to carelessly drop and or maneuver my car to damage it more. Also should mention the crack hasn’t increased or gotten bigger since it happened in March ‘21.

I got the vehicle serviced and a tire rotation done Saturday, by Monday I was informed by my car that I had a low tire and to add pressure. And no, I didn’t drive it Sunday.

Bought 2 used vehicles one in the winter and one about a week ago have to fix both of them within a weeks time from driving them not very happy with this dealership. Sounds like the used car manager knew about the problem with the last one I just got and should have fixed the problem before someone bought it off there lot.

Someone named Nick Hill gave me a dirty look and called my car trash. When I talked to the manager he said he will take care of it. I said great but I also want to call corporate as well because that's not good enough. I'll be spreading the word about this young man talking smack.

Rude. I would never do business with these people. Go to a larger dealership with better pricing and service.

Most places will give you a loaner vehicle if they will have your vehicle for a few hours.... this one does depending on who you are! They refused one for me!

Unsure why it takes a long time to get a estimate for a muffler. Its been roughly a week. Got tired of waiting so I went somewhere else. Just asked about another estimate about another issue. We will see how long it takesto get back to me if at all. Today I actually got through with live chat. After she gave message to someone in service. Wonder how long I will wait to hear back. They used to be on the ball.