I made an appointment for the time and date I wanted and the staff was very helpful. Tad, the Service Mgr. does a great job of taking care of my truck issues. I am also pleased that they care enough to ask me to fill out this survey.
I was a upset that my car that I ended up trading in because the transmission went out with NO warning with only 61,000 miles on my 2010 car. I was told GM and the dealer could do nothing for me. They ended up giving me $3000 for my car which is now on the lot for $7999. But on the bright side I received great help in purchasing my 2019 SUV, which I’m loving more and more everyday. Salesman, Denny was awesome with helping me with questions etc. and to Dustin who .did the financing and answering my multiple questions.....and also to Tom Murphy with helping me with service, I’m looking forward to working with.
Sorry for any inconvenience that may have caused. We aren't able to stock these specific parts due to the vehicle specific programming required for each instrument cluster replacement. We appreciate the feedback and your business.
A pheasant struck my driver's side headlight on Sunday night and Tom found that the headlight assembly was broken and they replaced ti. Tom called and told me that the new light would be much brighter than the passenger side ( 620,000 miles on vehicle) and asked if I wanted to replace it at the same time- found that it was out of adjustment and the adjusters were frozen and did not function so replaced it also and had an oil change. Bought my tires at Knoepfler and Tom rotated them for free. Seymour runs great!
Tommy Stacks is an amazing employee for Knoepfler and goes above and beyond when it comes to customer service. If he says he is going to do something then you know it will be done and it will be done right the first time.
We are always greeted and treated with respect. We enjoy the flexibility of the scheduling because we work 6 days a week and when needed we get a ride back to the job site so that our work is not stopped because of a vehicle maintenance.