A slow leak in a tire. Faulty valve stem. The technician replaced and refilled the tire. Then took the extra step to confirm the problem was solved. Discovered the bead had not secured itself to the rim. Brokedown the tire again, added sealant, and voila. Knopfler technicians are so thorough and experienced. I love the service they provide. And as always, a shout out to my service advisor, Tom Murphy. I call him a trusted friend.
Took My truck in that I bought from them 2 months ago to have a couple recalls fixed and they Tried selling me Services that my truck did not need with only 3,700 miles. They told me My brake fluid looked dark and needed flushed and wanted to flush my fuel system!
We looked into this and the miles were read incorrectly on our end 37,000 instead of 3,700. We apologize for the error and miscommunication. Thank you for your feedback and for your understanding. We appreciate you.
I had safety recalls done on my truck and they offered me a courtesy driver to take me home but I waited in waiting area. The software stuff didn’t take as long as they thought and they washed my truck before they gave it back to me. Thanks guys!!
Service department was very professional and explained work done Tim Murphy was extremely helpful and prompt in getting my car taken care of. Receptionist was not the most pleasant or helpful on the initial call Perhaps she was having a bad day because I haven’t encountered that in my past calls. Thanks to all